How can I contact customer service?

If you have any questions about our products or your order, you can contact our customer service team via email, chat with us online, contact us via FB or call us!

For more information, please see our Contact Us page.

• Absorption effect is better and brighter under sunlight and strong light (UV ultraviolet light).
• The strength and duration of light absorption will affect the duration of luminescence.
• The appearance of wall-hanging light spots in the shell due to static electricity is a normal phenomenon and will naturally disappear.
• Occasionally, air bubbles may form inside the shell due to changes in air pressure and temperature, which is a normal phenomenon and not a liquid leak.
• Night-light sand is safe, environmentally friendly, non-toxic, and radiation-free (purely handmade).

Write a clear and concise answer to guide your customers.

Write a clear and concise answer to guide your customers.

We support AI intelligent noise cancellation, utilizing our newly developed dual-feedback hybrid active noise cancellation technology with an embedded neural network processing unit (DNN). Coupled with AI algorithms, it automatically activates the wind noise reduction mode during calls, instantly reducing noise levels by 60%.

Our headphones offer extended battery life and support fast charging. They can last up to 7 hours on a single charge, with an additional 28 hours provided by the charging case. The headphones also feature rapid charging in the case; just 10 minutes of charging provides up to 2 hours of music playback.

Yes, we can ship worldwide. And it's free shipping. We offer discounts and promotions all year round, so stay tuned for exclusive deals.

Overseas deliveries can take 7 - 14 business days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

We offer worldwide shipping. Free Shipping on All Orders – No Minimum Purchase Required.To learn more about the available countries, shipping methods, and shipping fees, please see ourShipping Policy.

The order Processing Time will be 1 - 2 business days after we receive your orders. The estimated arrival time of your orders is Processing Time + Shipping Time.

To track your order, please followe: Support - Track Your Order - Enter your tracking number - Click "track". You can also check by clicking on the following link and entering your tracking number at:Track Your Order

The system will automatically send an email to your email address when:
1. the order is successfully submitted;
2. the item is shipped;
3. the customer confirms receipt of the item;
4. and when the order is refunded. If you do not receive the relevant email, please check if your email address is filled in correctly, check the spam filter, or contact us.

If you wish to change or cancel your order, please contact us within 24 hours of placing your order via email:service@joywood.shop We will process it ASAP after we receive your message. Please note that orders that have already been shipped cannot be changed or canceled.

We always aim for make sure our customers love our products, but if you do need to return an order,

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

We offer a 30-days risk-free return policy on our website. Please notice that returns must be in original packaging and condition with receipt. If the returned item is not in the acceptable condition it will be refused acceptance.
If the reason for the return is that you do not like/do not want it, the return postage will be borne by the buyer. Please do not return the package directly, and contact us for the return address.
We do our best to ensure all orders are perfect. We apologize if part of your order is damaged, or if you receive the wrong item! In these cases, do not throw away the packaging. Please contact us immediately at service@joywood.shop We will deal with it immediately without a doubt.

To learn more about our return policy, please click here.

The currency shown on the page is US dollars. If the currency used in your area is not  USD, please don't worry. When you settle the payment, your credit card company will convert the US price to your country's currency at the current currency rate.

You can contact us through ourcontact page! We will be happy to assist you.